MEJ means
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"Dear James and MEJ team , I would like to thank you on behalf of my family for standing by us for this entire process. We came to you at a pretty stressful period and the guidance and support that you extended to us has been invaluable. Even if we had had an unsuccessful claim - I would still be thanking you for your support in this. James - you have always been warm and welcoming and the entire team has been very responsive to all our correspondence. We wish MEJ all the very best in all your future endeavours."